ServiceNow is a leading vendor in the Service Management industry and their annual user’s conference, Knowledge 2015, is coming. I’m especially excited about this event, because this year I will be part of it.

This year I will be presenting three different sessions:

  • App Design Simplified - The Secret Sauce of using one workflow per state
  • Kill Workflow Sprawl - A dynamic structure that enables workflow reuse and simplificiation.
  • Did We Deliver? - Dive into establishing fulfillment delivery commitments for service catalog.

This site exists to help spread the word, provide follow up information to revisit, and provide additional support for those who want to go faster, have support, and transform their organizations through Service Management.